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Product's returns

To ensure the complete satisfaction of our customers we offer the service for the delivery of the goods purchased. This maybe because the items did not meet expectations. The cost of shipping, in this case, will be charged to the customer. It's possible to create a return request goods through the form available within your account. This service is provided only to registered customers. Please read all the instructions listed below. Thank you.

Pursuant to and for the purposes of articles. 64 and following of Legislative Decree no. 6 September 2005, n. 206, the customer is entitled to terminate the sales agreement within 10 working days from receipt of goods, without penalty and without giving any reason. To exercise the right of withdrawal, the customer must send within 10 working days from receipt of goods, to the registered office of Cristalleria Moleria La Grotta del Cristallo Loc. Belvedere Entrance No. 5 No. 36 Civic interior No. 4 Zip Code 53034 Colle di Val Elsa (Siena), Italy, a written notice of withdrawal by registered letter with acknowledgment of receipt or by email to our address by certified mail: lagrottadelcristallo@pec.it. Such notice must clearly state the intention to withdraw from the products to be indicated accurately and it must attach a copy of the transport document. The customer may send the said notice, always within the period specified above, with the obligation, if so, to confirm, within 48 hours, its withdrawal by registered letter with acknowledgment of receipt. Always within 10 working days from receipt of goods, the customer must return to Cristalleria Moleria La Grotta del Cristallo by delivery to the address specified above, care, responsibility and expense of the customer, the products delivered to the same, unused and undamaged and in the original packaging. Failure to use the product, the essential integrity and the good condition of the returned goods are essential conditions for the exercise of the right of withdrawal. In fact, the product must be returned unused, undamaged and in good condition and complete with all accessories in the original In the absence of the above, the withdrawal right is excluded, and / or will be deemed not validly exercised and / or become ineffective. Therefore ignoring the issues above will enable the Cristalleria Moleria La Grotta del Cristallo consider totally invalid and / or ineffective the right of withdrawal and therefore not to refund the purchase price as well as to refuse the goods returned by the customer.
In the event of a valid exercise of the right of withdrawal Cristalleria Moleria La Grotta del Cristallo will refund the purchase price to the domicile of the customer, as soon as possible, and within 30 working days of being submitted to Cristalleria Moleria La Grotta del Cristallo the declaration of withdrawal. They are excluded from the right to withdraw the costs of returning the goods that are charged to the customer, in accordance with article 63 paragraph 3 of Decree No 206/2005.