Cristalleria Moleria La Grotta del Cristallo reserves a few working days for the retrieval of the product you requested in the warehouse, the packaging and the completion of the administrative procedures necessary for shipping. To this must be added the courier delivery times, on average 3 days, but times and methods vary depending on the courier and destination.
In case of goods not available but still visible on our website, contact us to be informed when the product will be available again. You can contact us directly on whatsapp by writing a message to 00393483128064 or via our page CONTACTS
We would like to point out that our times also vary according to the workload present in our store, where we carry out not only retail sales but also repairs and maintenance of crystal and glass objects, including antiques. Our business philosophy obliges us to consider each order not as a simple package to be shipped but as a link that is established between our work and your satisfaction. As such it needs time and attention to be lasting and satisfying for both parties.
We therefore recommend that you contact us CONTACTS always before making a purchase for detailed information on delivery times and for any possible customizations on the chosen products, eg. by the type of material or in the design. However, you will be promptly notified of expected delivery times and any delays.
We consider it appropriate to inform our. kind Customers that during the Christmas holidays, Easter and the August holidays period, there may be inevitable delays in deliveries. We apologize in advance for any inconvenience this may cause.
DURING THE SHIPPING PHASE:
Packages are delivered to the Courier by 1:00 pm every day. The Cristalleria Moleria La Grotta del Cristallo company sends customers important information on how to accept receipt of goods by email or telephone. From this moment the parcels begin their process: they are taken to the Corriere headquarters and from there sorted for their final destinations. In these phases the packages undergo various removals and displacements, therefore for these reasons, upon receipt of the goods it is necessary to check the packages accurately and always sign with reserve, to be entitled to a possible replacement of the product and at the same time to demonstrate to the our private insurance to have adopted all the precautionary conditions for insurance coverage.
Each Courier already in the late evening or the next morning, sends an email or a text message to the customer's mobile phone, confirming that he is in charge of the goods and approximately the delivery time with the link for tracking (tracking will be activated only after your order has reached the SDA warehouse) . Customers have the opportunity to reply to text messages within 24:00 of the same day to change any delivery parameters.
ON RECEIPT OF THE PRODUCT:
In order to make our service more and more efficient, at the time of receipt of the package, please strictly follow these four essential points :
- Carefully check the conditions of the packaging upon delivery by the courier, even if the package is not damaged , always sign subject to control , by putting on the bulletin or handheld the words " Parcel Integro - signature subject to control ".
This operation allows us to have the right to a possible replacement of the product and at the same time to demonstrate to our private insurance that we have adopted all the precautionary conditions for insurance coverage.
Otherwise we do not guarantee replacements due to hidden breakages (damage to the contents with undamaged package intact) and the compensation will be governed by vector insurance with DL 286 of 21/11/05. - If the package is damaged , put the words " I sign with reserve - damaged package "- Always make sure it is written.
- If the package is seriously damaged , in order to have also caused damage to the internal contents, Reject the goods - and put the words "< span style = "color: # d0121a;"> Refused goods for damaged package ".
- Check the number of packages delivered that corresponds to what is indicated in the tracking.
Those who fail to strictly comply with these four points will not be covered by the product replacement warranties .
Any disputes must be raised immediately to the carrier and notify the incident with relative photographs to Cristalleria Moleria La Grotta del Cristallo at the address info@lagrottadelcristallo.it , otherwise the product is considered delivered correctly. The invoice or receipt must be kept as a valid document for the guarantee.
FOR ANY DAMAGES CAUSED BY TRANSPORT:
Upon receipt of the goods, check the presence and integrity of all items in the order.
Any communication of anomalies or breakages must be communicated via email together with photographs of the damage found within and no later than 8 days from receipt of the goods.
After eight days we decline any kind of responsibility for breakages / anomalies / missing items and for any returns (even for absences or incorrect addresses), the cost will be borne by the recipient.
We do not accept complaints of lamps / articles assembled and installed.
We do not accept complaints for failures or breakages due to incorrect use or assembly of the article.
Once the actual anomaly / breakage has been ascertained the shipment of a replacement product or component depending on whether the problem concerns the complete product or only a part of it.
Shipping costs:
The shipping costs by courier are calculated based on the weight and size of the box used to ensure safe packaging for such delicate goods. The price range starts from € 12.00 up to € 21.00 for boxes with dimensions less than 180 cm (sum of three sides). For boxes with dimensions 60x60x60 cm or larger the price is from € 25.00 to € 36.00 throughout the Italian Peninsula (with very rare exceptions where the courier does not deliver for any disadvantaged areas).
For shipments outside the Italian territory, the costs will be calculated at the moment, based on the destination and the characteristics of the goods.
The goods sent by courier travel always insured .
In the case of purchase by bank transfer, the goods will be shipped only after payment of your order.
Without any shipping costs, it is possible to collect the products you have ordered from our point of sale.
CONTACTS:
For any type of information on products, delivery times, payment methods, product customization, please contact us by phone at 00393483128064 also Whatsapp, by e-mail info@lagrottadelcristallo.it or through our page CONTACTS present on this site.