These General Conditions have as their object the purchase of products, carried out remotely via the internet on the site https://www.lagrottadelcristallo.com with headquarters in Località Belvedere Entrance n ° 5 Civico 36 Interior n ° 4 Zip code 53034 Colle di val d 'Elsa (Siena) Italy VAT number IT01303010522 registered in the register of artisan enterprises of Siena REA n. .
The prices indicated on the site https://www.lagrottadelcristallo.com always include VAT.
Shipping costs:
The shipping costs by courier are calculated based on the weight and size of the box used to ensure safe packaging for such delicate goods. The price range starts from € 12.00 up to € 21.00 for boxes with dimensions less than 180 cm (sum of three sides). For boxes with dimensions 60x60x60 cm or larger the price is from € 25.00 to € 36.00 throughout the Italian Peninsula (with very rare exceptions where the courier does not deliver for any disadvantaged areas).
For shipments outside the Italian territory, the costs will be calculated at the moment, based on the destination and the characteristics of the goods.
The goods sent by courier travel always insured .
In the case of purchase by bank transfer, the goods will be shipped only after payment of your order.
Without any shipping costs, it is possible to collect the products you have ordered from our point of sale .
Privacy and processing of personal data:
Cristalleria Moleria La Grotta del Cristallo, with registered office in Località Belvedere Entrance n ° 5 Civico 36 Interior n ° 4 Zip code 53034 Colle di val d 'Elsa (Siena) Italy and VAT number IT01303010522, as data controller , informs you that your personal data - collected directly from you - will never be transferred or distributed to third parties but used in full compliance with the fundamental principles laid down by directive 95/46 / EC and by Legislative Decree 30 June 2003 N ° 196, as well as pursuant to art. 13 of Regulation (EU) 679/2016 (GDPR) concerning the protection of individuals with regard to the processing of personal data.
For further information, visit the page on privacy and on the processing of personal data by pressing the following button: < / p>
Privacy and processing of personal data
Registration:
Users who intend to use the services on the site must register. The user who proceeds with the registration guarantees that he has read the privacy policy and that the personal data released are true, correct and updated, assuming all responsibility for the information provided. If there are any changes in this regard, the user undertakes to inform the company of the updates as soon as possible.
The user is solely responsible for the custody and use of the password issued at the time registration . For any illicit or incorrect use of the site made through the use of the identification password, the user will be responsible for his own actions even if not wanted by him or attributable to third parties.
Acceptance of the general conditions of sale:
The contract stipulated between Cristalleria Moleria la Grotta del Cristallo and the Customer must be considered concluded with the acceptance, even if only partial, of the order by Cristalleria Moleria la Grotta del Cristallo. This acceptance is considered tacit, unless otherwise communicated to the Customer in any way. By placing an order in the various ways provided, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the general and payment conditions transcribed below.
If the Customer is a consumer (i.e. a natural person who buys goods for purposes not related to his professional activity), once the online purchase procedure has been completed, he will print or save an electronic copy and in any case keep these general conditions of sale, in the compliance with the provisions of art. 3 and 4 of Legislative Decree 185/1999 on distance selling. Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things, caused by the non-acceptance or evasion, even partial, of an order.
How to purchase:
The Customer can only order the products present in the electronic catalog of https://www.lagrottadelcristallo.com at the time of placing the order and viewable online at (URL) https://www.lagrottadelcristallo.com , as described in the relevant information sheets. It is understood that the image accompanying the description of a product may not be perfectly representative of its characteristics but may differ in color shades or dimensions and / or processes present in the image.
Correct receipt of the order is confirmed by Cristalleria Moleria la Grotta del Cristallo by an e-mail reply sent to the e-mail address supplied by the Customer. The response is generated automatically by the system and cannot be considered in itself as acceptance of the order, but only as confirmation of receipt of the same. This confirmation message will contain the date and time of execution of the order and a 'Customer Order Number', to be used in any further communication with Cristalleria Moleria la Grotta del Cristallo. The message re-proposes all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections, according to the methods described in the "About us" section, present on our site at https://www.lagrottadelcristallo.com . If received correctly, the order can be viewed by the customer on the website https://www.lagrottadelcristallo.com in the "my orders" area once logged into "your Account", located at the top right of each web page of the site.
In the event of non-acceptance of the order, it will promptly notify the Customer. < br /> Before making any purchase on our site, it is always advisable to contact us to be aware of the production times of the goods of your interest CONTACTS .
Methods of payment via website:
- In case of purchase with bank transfer , the Customer is requested to make the payment only after receiving an email notification from us on the time needed to find the products you have ordered. This communication will be sent to you within 24 hours of receiving your order. The retrieval of the products you have ordered from our warehouse, if these are not present, will only take place upon actual crediting of the amount due; no later than 7 working days from the sending of the e-mail notification on the times for finding products, under penalty of cancellation of the order. To speed up the order processing it is essential that the Customer indicates in the reason for the transfer:
- your order reference number
- the date the order was placed
- name and surname of the order holder
- In case of purchase in cash on delivery , as clearly highlighted in the choice of payment method, you will pay upon delivery of the goods the amount due plus 8 , 00 € for cash on delivery costs. Payment must be made to the courier by bank draft for any amount, or in cash for amounts up to € 200.00 (the cash must be the exact amount of the order, the possibility of the rest is not foreseen). The delivery of the product will be postponed by one working day from the date of the order to allow the Customer to obtain the cash.
- In case of purchase with PayPal , for each order there is no additional charge. PayPal is the online payment service that allows you to pay safely, easily and quickly and opening a PayPal account is free. By selecting the PayPal payment type, you will be redirected to a page on the PayPal site where you will enter your email address and password and make the payment. Your financial data will not be shared with Cristalleria Moleria La Grotta del Cristallo. but they will be managed directly by PayPal. In case of cancellation of the order or non-acceptance by Cristalleria Moleria La Grotta del Cristallo., The amount will be refunded to your PayPal account. Cristalleria Moleria la Grotta del Cristallo will not be responsible for delays and / or damages caused during the refund process.
Billing:
The invoice / receipt, at the time of shipment, will be included in the package containing the products you have ordered from the website https://www.lagrottadelcristallo.com.
Order cancellation:
Cristalleria Moleria la Grotta del Cristallo reserves the right to cancel an order or an item in the order if the following circumstances occur:
- products that are reported as out of print;
- items that cannot be delivered due to production / processing problems.
Upon receipt of the product:
In order to make our service more and more efficient, please check the conditions of the packaging upon delivery by the courier.
In case the package is not perfectly intact or is in poor condition , we invite you to withdraw it " with reserve ", placing next to the signature on the carrier's delivery document and clearly the wording " Received with reserve damaged package ".
If the package is seriously damaged so you have certainly also procured damage to the internal content, we invite you to reject the delivery by clearly asking to always put on the delivery document the words " Refused goods damaged package ". Any disputes must be raised immediately to the carrier, otherwise the product is considered delivered correctly.
The invoice or bill or receipt must be kept as a valid document for the guarantee.
For any damage caused by transport:
Upon receipt of the goods, check the presence and integrity of all items covered by the order. Any communication of anomalies or breakages must be communicated via email together with photographs of the damage found no later than 3/5 days from receipt of the goods. After 5 days we decline any kind of responsibility for breakages / anomalies / shortages and for any returns (also for absences or for wrong addresses), the cost will be borne by the recipient.
We do not accept product / item complaints that show no visible damage. We do not accept complaints for breakages due to incorrect use or assembly of the article. Once the actual anomaly / breakage has been ascertained, a replacement item will be shipped depending on whether the problem concerns the complete item or only a part of it.
Warnings:
- The measurements made in this catalog are indicative and do not constitute, neither commitment nor reason for complaint towards our. Company. We also reserve the right to suspend or modify for any reason and without notice, the production of articles, in order to improve our production needs. Cristalleria Moleria la Grotta del Cristallo declines all responsibility for any omissions or errors on the correct use of the items for sale.
- Cristalleria Moleria la Grotta del Cristallo is not responsible for any damage to persons or property resulting from incorrect use or changes made by third parties to the articles.
- Cristalleria Moleria la Grotta del Cristallo reserves the right to change prices without notice; the price charged will still be the one indicated at the time of the order.
- In the event of unavailable goods, production times vary depending on the item requested and the finish. For production objects with a glossy finish, times are extended (up to 30 working days and in special cases it can be even longer).
Right of withdrawal:
- Pursuant to art. 64 and following of Legislative Decree no. 206/2005, if the Customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating a VAT number in the order form), he is entitled to withdraw from the purchase contract for any reason, without any penalty and without prejudice to what is indicated in point 3.
- To exercise this right, the Customer must send a registered letter with return receipt within 14 days of receiving the goods to: "Cristalleria Moleria La Grotta del Cristallo Location Belvedere Entrance n ° 5 Civico 36 Interior n ° 4 Zip code 53034 Colle di val d 'Elsa (Siena) Italy VAT number IT01303010522 ", containing:
- written and signed declaration of the will to exercise the right of withdrawal indicating the article code (s) for which withdrawal is requested;
- copy of the original invoice (indicate the order number, invoice number and customer code);
- bank details on which to obtain the transfer (ABI Code - CAB - Current Account of the invoice holder);
- The right of withdrawal is subject to the following mandatory conditions:
- the law applies to the product purchased in its entirety. It is not possible to exercise withdrawal only on part of the purchased product eg: accessories;
- Cristalleria Moleria La Grotta del Cristallo, for the purposes of the applicability of the right of withdrawal in the distance contract as provided for by Legislative Decree 206/2005, informs the customer that the purchased good will be considered substantially intact, pursuant to Article 67 c.2 of Legislative Decree 206/2005, only in case of non-infringement or opening by the buyer of the relative packaging;
- the purchased good must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: small parts for fixings, manuals, cables, lamps, etc.); to limit damage to the original packaging, we recommend, when possible, to put it in a second box, on which to affix the RMA number (return authorization code) issued by "Cristalleria Moleria La Grotta del Cristallo". In all cases, the affixing of labels or adhesive tapes directly on the original product packaging should be avoided;
- if the goods for which exercise of the right of withdrawal was requested does not correspond to the item physically returned to our warehouse, the return will not be accepted and the product will be made available to the Customer for its return, simultaneously canceling the request of withdrawal;
- by law, the shipping costs for returning the goods are charged to the customer;
- the shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer;
- in case of damage to the goods during transport, Cristalleria Moleria La Grotta del Cristallo will notify the Customer of the incident (within 5 working days of receipt of the goods in its warehouses), to allow him to promptly file a complaint against the courier chosen by him and obtain reimbursement of the value of the asset (if insured); in this case, the product will be made available to the Customer for its return, at the same time canceling the request for withdrawal;
- Cristalleria Moleria La Grotta del Cristallo is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments;
- the goods subject to exercise of the right of withdrawal must return to our warehouse within 10 calendar days from the date of authorization to return, after this deadline the shipment will be rejected and at the same time the request for withdrawal canceled.
- Without prejudice to any repair costs for damage to the original packaging and / or internal packaging (cellophane, boxes, etc.), Cristalleria Moleria La Grotta del Cristallo will refund the customer the full amount of the returned goods, within 14 days from the return of the goods by bank transfer.
- Cristalleria Moleria La Grotta del Cristallo, for the purposes of the applicability of the right of withdrawal in the distance contract as provided for by Legislative Decree 206/2005, informs the customer that the purchased good will be considered substantially intact, pursuant to art. 67 c. 2 Legislative Decree 206/2005, only if upon its arrival in our warehouse, after examining the item, no damage or tampering with the item and the original packaging and / or packaging will be detected. In the event that they are damaged, Cristalleria Moleria La Grotta del Cristallo will deduct from the refund due the amount corresponding to the damage as a contribution for the restoration costs, or we will return the purchased good to the sender, charging him the costs of shipping.
Jurisdiction in case of disputes:
The law on disputes provides that up to 5000 euros is treated by the justice of the peace. If the buyer is in possession of a VAT number, the Court closest to the seller (in our case Siena) is responsible for it, while for private individuals (for consumer rights) the Court closest to the customer's address is responsible. / p>
Comments, criticisms, communications:
All customer opinions sent to Cristalleria Moleria La Grotta del Cristallo are supervised and moderated by the marketing department di Cristalleria Moleria La Grotta del Cristallo . In the event that these opinions are contrary to the law or morality (abusive advertising, defamatory intentions, insults, improper comments ...) Cristalleria Moleria La Grotta del Cristallo reserves the right to reject or censor the opinion in question.
ODR for Online Dispute Resolution:
Online dispute resolution for consumers
The consumer resident in Europe must be aware of the fact that the European Commission has set up an online platform that provides an alternative dispute resolution tool. This tool can be used by the European consumer to resolve in a non-judicial way any dispute relating to and / or deriving from contracts for the sale of goods and services stipulated online. Consequently, if you are a European consumer, you can use this platform for the resolution of any dispute arising from the online contract entered into with the Owner. The platform is available at the following link ( // ec.europa.eu/consumers/odr/ ).
The Owner is available to answer any question sent via email to the email address published in this document.
Contacts
For any kind of information on products, delivery times, payment methods, product customization, please contact us by phone at +3483128064 or by e-mail info@lagrottadelcristallo.it or through our page CONTACTS present on this site.